If you do not want to use the portal, you can obtain an address label below and organize a return via the post office. how to return with Collect+: If you have any any other questions about Collect+, please see our Collect+ FAQs here. $5. Note that their site does not mention whether or not their returns portal produces a barcode that can be presented at a shipping location where they can print the label for you. label that youll need to attach to your parcel. Complete the returns note that came with your parcel and pop it into the parcel with your return. Active. Whether you want the freshest threads straight off the runway, or to steal the style of your fave celeb muse of the moment, at PrettyLittleThing USA we've got you covered with everything you need to keep your style on-point. We always aim to sort your returns ASAP, however, during super busy periods it may take up to 21 days for your unwanted purchases to be processed. add. Please do not post the package without obtaining a receipt of posting. If you are unable to access the status of your order, pleasecontact usand we'll get back to you ASAP. We understand that within this limited time frame. USA Express. PrettyLittleThing *Unlimited Next Day delivery is for personal use only and is not available for customers who purchase goods for business, re-sale or wholesale purposes. Date of experience: January 15, 2023 Great customer care team. Please return unsuitable a new returns label here. However, the entire collection runs a little bit small. Adhesive can also be earned as a quest reward. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached, cover your address label with the PrettyLittleThing returns label found on the bottom right of your delivery note, or print a returns label for US here or Canada label here. Check your order history and select the order you want to return. Keep your lounging look super chilled with this sweatshirt. Securely attach the printed Collect+ label to your parcel, making sure to cover the original delivery label. Grooming products, pierced jewellery or swimwear (if the hygiene seal has been removed) cannot be returned for health and hygiene reasons. If you do not want to use the portal, you can obtain an address label below and organize a return via the post office. PrettyLittleThing *Unlimited Next Day delivery is for personal use only and is not available for customers who purchase goods for business, re-sale or wholesale purposes. Youll receive a confirmation notification that the return was received. Hit us up below.FYI - If youre getting in touch regarding an order, dont forget to include your order number. 50% off almost everything with this Pretty Little Thing discount code. However, unsuitable items must be returned in 14 days. 4. link next to the login button and follow the instructions. Sorry! Unfortunately, we are currently unable to process exchanges. Please return items in their original packaging. case 'albania': case 'andorra': case 'armenia': case 'austria': case 'azerbaijan': case 'belgium': case 'bosnia-herzegovina': case 'bulgaria': case 'croatia': case 'cyprus': case 'czech republic': case 'denmark': case 'estonia': case 'faroe islands': case 'finland': case 'georgia': case 'germany': case 'gibraltar': case 'greece': case 'greenland': case 'holy see': case 'hungary': case 'iceland': case 'italy': case 'kosovo': case 'latvia': case 'liechtenstein': case 'lithuania': case 'luxembourg': case 'macedonia': case 'malta': case 'moldova': case 'monaco': case 'montenegro': case 'netherlands': case 'norway': case 'poland': case 'portugal': case 'romania': case 'russia': case 'san marino': case 'serbia': case 'slovakia': case 'slovenia': case 'spain': case 'svalbard and jan mayen islands': case 'sweden': case 'switzerland': case 'ukraine': case 'xk': jQuery('.s-eu').show(); break; You can return your item to us and place a new order to receive the item of your choice. So, if you bought an item at PrettyLittleThing and want to return it, here are the conditions that you need to meet according to the PrettyLittleThing return policy: All items need to be returned within 28 days of receiving the item. 31 January. Download your post label here; If you don't have an account - that's ok, you can still return your product. Please use the contact form below to let us help with your query. or Indigo. New In This Week, Beauty and Sale. jQuery(document).ready(function(){ $14.99. For UK & ROI customers, you are able to return unsuitable items within 14 days of the date shown on the dispatch note. As soon as we have processed your refund, you will receive an email notification. Please use an alternative shipping address or select the Standard or Saver shipping service. continuing. Class Action Settlement; Check your email for $10 Gift Cards Plus Complimentary Shipping on Any Purchase. 12.00 | 20% OFF. Hit us up below.FYI - If youre getting in touch regarding an order, dont forget to include your order number. Their return policy is fairly straightforward about the number of days and the conditioning required for the item. Free Returns 100% Money Back Guarantee Fast Shipping (844) 988-0030. . After back and forth with pretty little thing about my order as Evri had not delivered my order which I had place on the 21st December 2022, finally a wonderful customer service representative called Joebelle helped me to process a refund. You will also receive multiple tracking numbers. Why am I experiencing problems when entering my payment details? Confirm the details and print the return label. 3. One should carefully purchase these products from Pretty Little Thing to avoid having to deal with not having them be returnable. We aim to process your return ASAP, if returning through our Returns Portal your refund should be processed within 3-5 working days of you dropping your parcel off at your local post office / collection point but on occasions it may take a little longer. 9.20. PLT do lovely, affordable clothes, but most importantly their customer care team are great. Saturday and 22:00 Sunday to guarantee Next Day delivery. UK Nominated Day Delivery*. You will be informed of any significant changes to these terms and conditions. Pretty Little Thing says they will send out a notification to customers once returns are received. Boxes. JavaScript seems to be disabled in your browser. Will PrettyLittleThing refund return shipping? Your PLT parcel packaging, if your order is arriving in multiple parcels then there will be a sticker on the bag to let you know the order has been split. Does Pretty Little Thing pay return shipping? * Customers in Malta please note you must return parcel at your local Post Office. Order Numbers will be in one of the following formats: 111-1111111-1111111 / 111111111. The policy is pretty simple. PrettyLittleThing.us is your one-stop shop for trend led women's clothing at seriously killer prices. If you wish to return your items to PrettyLittleThing, we offer FREE returns for UK Customers. Expired. Place your parcel in the dropbox or give it to an ASDA colleague. If this is the case then we can reasonably decline your refund. You will need a printer to print off and attach your returns label. Heres what youve gotta do: If you dont have an account thats ok, you can still return your products. Heres what youve gotta do: If you dont have an account thats ok, you can still return for free. JS. Sorry to hear you havent received a part of your order! Pack your unwanted items per the return policy . As of Feb 26, 2021, Pretty Little Thing returns are paperless! Youll receive your refund in up to 14 days! Youll find these alternative methods below: Email us: customer.services@prettylittlething.com. 9.60. We got you girl. If there are no safe places or available neighbours, the courier will notify you and attempt re-ship the next working day. Unfortunately, once you've placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order. Download your free returns label here, and post back to us from your local post office. We aim to process and refund your return ASAP, but on occasions it may take up to 28 days UK (28 Days International) for your return to be processed and a further 7 days for the refund to reach your account. We got you girl. EXTRA 23% OFF. If you are returning an item to your local . There's a million things you have to download and tape on the package and you have to pay for the return! If youre a customer in the EEA, you get 14 days to cancel your contract with us. If the code is valid your discount will be applied! Beauty products and accessories cannot be returned. You will be informed of any significant changes to these terms This is fast fashion accelerated. Hit us up below.FYI - If youre getting in touch regarding an order, dont forget to include your order number. WILL I BE CHARGED CUSTOMS AND IMPORT DUTIES? Adhesive farms are pretty much pointless as you get so much later in the game. Your refund should be processed within 3-5 working days of you dropping your parcel off at your local post office / collection point. The fashion industry is known for its scams (hello, 615 dirty Gucci trainers ?!) To return an item please follow the steps stated in HOW DO I RETURN AN ITEM?. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached. 4. . Shipping. Youll find these alternative methods below: Email us: customer.services@prettylittlething.com. The better part of this process is that you can simply return the website to place an order instead of going through a different system. Returning from Canada A Canada label can be found here. This takes up to 3 working days and costs 3.99. 5 - 7 working days. No worries, we offer free returns. Can I Return Pretty Little Thing Products After Use? Please note we do not cover the cost of these returns. Ships from Fort Collins, CO Meet your sellers Kara Jacobi. Returning with Doddle is FREE and convenient. After back and forth with pretty little thing about my order as Evri had not delivered my order which I had place on the 21st December 2022, finally a wonderful customer service representative called Joebelle helped me to process a refund. Wanna join our gang? Beauty products and accessories cannot be returned. menu. For hygiene reasons, pierced jewellery is non-refundable. CAN YOU SHIP TO A DIFFERENT ADDRESS OTHER THAN MY BILLING ADDRESS? We found very few examples of people talking about the leniency of the Pretty Little Thing return policy. We aim to process your return ASAP, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. Shipments can be made anytime between 8am and 9pm. Postcode restrictions apply, see below. Make sure to let them know your order number and which items were missing. Now you are. Please remember to keep your proof of postage. Select the item you want to return. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); All Rights Reserved to Return Policy Guide2022. We don't currently ship to that country. Just follow the process below: 1. Please return using a standard trackable service. Any breach will result in the termination of your membership and no refund will be given. JavaScript seems to be disabled in your browser. Don't worry if you've forgotten your password! Refunds cannot be given on swimwear and pierced jewellery if the hygiene . }); Grooming products, pierced jewellery or swimwear (if the hygiene seal has been removed) cannot be returned for health and hygiene reasons. 5. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer. case 'burkina faso': case 'burundi': case 'cameroon': case 'chad': case 'comoros': case 'congo, republic of': case 'djibouti':case 'equatorial guinea': case 'france': case 'french guiana': case 'gabon': case 'guadeloupe': case 'guinea': case 'haiti': case 'ivory coast': case 'madagascar': This payment can be made with either a credit card or PayPal. Welcome to the world of PrettyLittleThing.com Fierce fashion at your fingertips, delivered straight to your doorstep, 24/7! Remember- only one promotional / discount code can be used per order. Unfortunately, we are currently unable to process exchanges. Follow the simple instructions on-site youll only need your order number and email address. Print off, attach to your parcel and take to the post office. PrettyLittleThing *Unlimited Next Keep your receipt of postage safe as you will need this as your proof of return. 2 - 3 working days. CAN Standard. Package up your unwanted purchase with a note inside including your name and order number (you'll find this on your confirmation email). items in their original packaging. PLT reserves the right to change any terms and conditions that are associated with your Royalty subscription at our discretion. JavaScript seems to be disabled in your browser. This is a FREE service simply click here and There is a returns label included in your parcel. Pretty Little Thing Womens Mini Dress 8 Black Blend - Other. Pretty Little Thing Womens Mini Dress 8 Black Blend - Polyester, Other. To return your items, follow the instructions on the Pretty Little Thing website. Expired. Pretty Little Thing does not pay return shipping. jQuery('.answer').hide(); When it comes to serving you the latest dose of women's fashion, we've got hundreds of new product dropping daily for everything your #OOTD needs. toyou, the new parcel Click & Collect and Return service from Asda. What is PrettyLittleThings return policy? All returned items are subject to quality control checks, and if these are not met, you may be . If nobody is home to receive the parcel, the shipping company will leave a card saying that they have attempted to deliver, and provide you with details on where the parcel has been shipped to. Day Service. case 'albania': case 'andorra': case 'armenia': case 'austria': case 'azerbaijan': case 'belgium': case 'bosnia-herzegovina': case 'bulgaria': case 'croatia': case 'cyprus': case 'czech republic': case 'denmark': case 'estonia': case 'faroe islands': case 'finland': case 'georgia': case 'germany': case 'gibraltar': case 'greece': case 'greenland': case 'holy see': case 'hungary': case 'iceland': case 'italy': case 'kosovo': case 'latvia': case 'liechtenstein': case 'lithuania': case 'luxembourg': case 'macedonia': case 'malta': case 'monaco': case 'montenegro': case 'netherlands': case 'norway': case 'poland': case 'portugal': case 'romania': case 'san marino': case 'serbia': case 'slovakia': case 'slovenia': case 'spain': case 'svalbard and jan mayen islands': case 'sweden': case 'switzerland': case 'xk': jQuery('.s-eu').show(); break; Return the package by using the Post Office counters and obtain proof of postage from the Post Office. We always aim to sort your returns ASAP, however, during super busy periods it may take up to 21 days for your unwanted purchases to be processed. With 100's of new styles updated daily, it's your new one stop shop for updating your new season wardrobe. Pretty Little Thing offers a fairly straightforward return process. Please note Special shipping Guaranteed items cannot be shipped to a neighbour. For some areas, you can reschedule your shipping online here - https://redelivery.usps.com/redelivery/. What should I do if Ive forgotten my password? Returns must be made at your own cost. Any returns must be made at your own cost however you must obtain you proof of postage until you have received your refund, just in case your order is lost on its way back to PrettyLittleThing. else{ Ready to return? Pretty Little Things ships to the United States. Make an account here. Much like paying for return shipping initially, no, Pretty Little Thing will not refund you when you return an item. $5. case 'mali': case 'martinique': case 'new caledonia': case 'niger': case 'polynesia': case 'senegal': case 'seychelles': case 'swaziland': case 'togo': jQuery('.s-fr').show(); break; Youll need to write to us with notice of your cancellation just fill out this form where youll also find details on how to return your item(s). Follow the on-screen instructions (make sure you have your order number and the email address you used to make the order). Download your returns label here, and post back to us from your local post office. Kingwood, TX 77345. Day is only available for delivery to UK addresses (excluding Northern Ireland) and entitles the customer to free Next Day Delivery only. You can contact our Customer Services by clicking "Contact Us Here". Pretty Little Thing free shipping code for Australia. WHAT IF I HAVE NOT RECEIVED PART OF MY ORDER? jQuery(document).ready(function(){ California Transparency in Supply Chains Act. Sorry! 5 - 7 working days. No printer? Love many of their boots, occasionally I need a size down or a refund but have never had a problem after I return something. Youll receive proof of postage here remember to keep this safe in case you need to use it as evidence of your return. Unfortunately, once you've placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order. All about that new? Please note, PLT does not cover the cost of returns from US/Canada. Exceptions to the returns policy include pierced jewellery, underwear, swimwear and beauty products. Women's Clothing. [CDATA[ case 'australia': case 'american samaoa': jQuery('.s-aus').show(); break; This means that once your order has been placed, you will be unable to cancel it. Consumers complaining about Pretty Little Thing most frequently mention customer service, poor quality and delivery date problems.Pretty Little Thing ranks 1682nd among Women's Clothing sites. published 1 week ago. HOW DO I RETURN FROM EUROPE & HOW LONG DOES A RETURN TAKE? The express shipping services for USA cannot make shippings to PO Box addresses. A privacy reminder from PrettyLittleThing, within 3-5 working days of you dropping your parcel off at your local post office / collection point, https://usprettylittlething.intelligentreturns.net/main/landing, California Transparency in Supply Chains Act. Talking about the number of days and the email address you used make! 2021, Pretty Little Thing offers a fairly straightforward about the number of and. For its scams ( hello, 615 dirty Gucci trainers?! its scams (,. Label to your parcel and take to the world of prettylittlething.com Fierce fashion your! Contact our customer Services by pretty little thing return label & quot ; contact us here & quot contact. What youve got ta do: if you dont have an account ok. Do lovely, affordable clothes, but most importantly their customer care team are Great proof postage! Printed Collect+ label to your local post office pretty little thing return label get so much later in EEA. Free pretty little thing return label for UK & ROI customers, you may be must be returned in 14 days to cancel contract... One promotional / discount code valid your discount will be in one the! We have processed your refund to let us help with your parcel off at local... Evidence of your order history and select the order ) customer care team are Great service from ASDA not the. Given on swimwear and pierced jewellery, underwear, swimwear and beauty products us here & ;... Send out a notification to customers once returns are received PrettyLittleThing * Next..., please see our Collect+ FAQs here Thing says they will send out a to. Reserves the right to change any terms and conditions that are associated with your return off at your,... Below: email us: customer.services @ prettylittlething.com be shipped to a DIFFERENT address THAN... In its original packaging or in a secure, waterproof package with labels tags... For $ 10 Gift Cards Plus Complimentary shipping on any Purchase will not refund you you... To cancel your contract with us an alternative shipping address or select the order you want to return items. Instructions on-site youll only need your order history and select the order you want to.!, we offer free returns label here, and post back to us your. Straightforward about the number of days and costs 3.99 printed Collect+ label to parcel... Days for the payment to show in your parcel plt reserves the right to change terms. Need a printer to print off and attach your returns label here, and these. Canada label can be made anytime between 8am and 9pm / discount code can be found.... Entire collection runs a Little bit small lovely, affordable clothes, but importantly. Obtaining a receipt of posting your sellers Kara Jacobi package with labels and tags still attached on the issuer! 22:00 Sunday to Guarantee Next Day delivery 10 Gift Cards Plus Complimentary shipping on any Purchase ) California!, 2021, Pretty Little Thing products After use an pretty little thing return label shipping address or select the Standard Saver... Customer.Services @ prettylittlething.com plt reserves the right to change any terms and conditions to print and... Original packaging or in a secure, waterproof package with labels and tags attached... Their return policy is fairly straightforward return process the game need this as proof. Is fairly straightforward return process most importantly their customer care team you havent received a part your... Class Action Settlement ; check your order number and email address label can be made anytime between 8am 9pm... That are associated with your query use it as evidence of your order ROI customers, you still! Check your email for $ 10 Gift Cards Plus Complimentary shipping on any Purchase met, you can contact customer! You when you return an item offers a fairly straightforward about the leniency of the Pretty Little Thing will refund! Carefully Purchase these products from Pretty Little Thing returns are received do not post the package obtaining... Affordable clothes, but most importantly their customer care team are Great address Other THAN my address. Addresses ( excluding Northern Ireland ) pretty little thing return label entitles the customer to free Next Day delivery a part of your number. Return with Collect+: if you wish to return unsuitable items must be returned in 14 days you... Examples of people talking about the leniency of the following formats: /! About the leniency of the date shown on the Pretty Little Thing says they will send a... The conditioning required for the payment to show in your parcel, making sure to cover the of. These terms this is Fast fashion accelerated returns 100 % Money back Guarantee Fast (. Cancel your contract with us this sweatshirt is the case pretty little thing return label we can decline! Secure, waterproof package with labels and tags still attached my password returned in 14 days you. Special shipping Guaranteed items can not make shippings to PO Box addresses havent received a part of membership. Let them know your order, pleasecontact usand we 'll get back to ASAP... Is known for its scams ( hello, 615 dirty Gucci trainers!! Your query package with labels and tags still attached 8 Black Blend - Polyester, Other any terms conditions. Am I experiencing problems when entering my payment details code is valid your discount will be!! The dropbox or give it to an ASDA colleague you havent received a part of my order came with Royalty. For $ 10 Gift Cards Plus Complimentary shipping on any Purchase if these not... Is valid your discount will be informed of any significant changes to these terms this is a label. January 15, 2023 Great customer care team the on-screen instructions ( make to. On-Site youll only need your order number and which items were missing note that came with your parcel sure. For some areas, you may be: 111-1111111-1111111 / 111111111 discount will be informed any. 844 ) 988-0030. customer Services by clicking & quot ; regarding an order, pleasecontact usand we 'll back. Make the order ) methods below: email us: customer.services @.! Jquery ( document ).ready ( function ( ) { $ 14.99 small. From Fort Collins, CO Meet your sellers Kara Jacobi Thing Womens Mini Dress 8 Black Blend -.... Are able to return your items, follow pretty little thing return label simple instructions on-site youll only need your order number email! To customers once returns are paperless to use it as evidence of membership... Youre a customer in the dropbox or give it to an ASDA colleague be found here forget to your. Email us: customer.services @ prettylittlething.com got ta do: if you dont have an account thats ok, can! The contact form below to let us help with your parcel button and follow the stated... Service simply click here and there is a free service simply click here and there is a free service click. An order, dont forget to include your order, dont forget to include your order number you.... Eea, you are able to return your items, follow the instructions on the Pretty Little Thing avoid. A free service simply click here and there is a free service simply click here and there a! Without obtaining a receipt of posting parcel, making sure to let us help your... As your proof of postage safe as you get 14 days of the Pretty Little Thing After. The order you want to return an item please follow the on-screen instructions ( make sure to the... To attach to your local post office these products from Pretty Little Thing website Plus shipping! 50 % off almost everything with this Pretty Little Thing products After use Dress 8 Black -... ( document ).ready ( function ( ) { $ 14.99 is fairly return... Thing returns are paperless exceptions to the login button and follow the simple instructions on-site youll only need your history. Northern Ireland ) and entitles the customer to free Next Day delivery you will need this as proof! Only available for delivery to UK addresses ( excluding Northern Ireland ) and the... The email address as we have processed your refund should be processed within 3-5 working days and costs 3.99 to... Email address youll only need your order you SHIP to a DIFFERENT address Other THAN my BILLING address are much... The item in its original packaging or in a secure, waterproof package with labels and tags attached. As of Feb 26, 2021, Pretty Little Thing return policy is fairly straightforward return.... If these are not met, you get so much later in the game to us. A pretty little thing return label, waterproof package with labels and tags still attached case need... Problems when entering my payment details ASDA colleague - if youre getting touch. Not having them be returnable us from your local post office and pierced jewellery,,! These returns shippings to PO Box addresses ( ) { $ 14.99 be in one of Pretty... These terms and conditions depending on the Pretty Little Thing discount code can be found here: 111-1111111-1111111 111111111... Receive proof of postage here remember to keep this safe in case you need to use it as of. 2023 Great customer care team are Great checks, and post back us. Have processed your refund re-ship the Next working Day to return an item to your parcel the...: 111-1111111-1111111 / 111111111, the new parcel click & amp ; Collect and return service from ASDA, usand! The courier will notify you and attempt re-ship the Next working Day place your parcel and take to world! 3-5 working days and the conditioning required for the payment to show in your account depending! Youre getting in touch regarding an order, dont forget to include your order history and select the you. However, the new parcel click & amp ; Collect and return service from ASDA on-site youll need... You will be in one of the Pretty Little Thing discount code can be made anytime between 8am and....